This week, Andrew gives us an update about Contour and Thor. Did he choose them because their names rhymed? We think so.
CONTOUR
Contour is a perfect example of how Quirky’s working relationship with the inventor is one of our greatest assets. In Tracie Beer’s original submission she created a prototype that, “was designed to hold the halter top or dress in place while also filling out the body of the garment to prevent wrinkles.” It was simple, easy to use, and solved a problem. Her original prototype was a starting point for our design team. They built on Tracie’s idea by incorporating additional well-designed features for a complete “hanger system”.

When Contour reached the quoting phase of our production process, the operations team reported that the proposed QDS design needed to be refined. One of the major issues with the proposed design was the amount of material used in the overall product. Between the normal triangular hanger, the body hanger, and the clips that attached those parts together, the price quotes that we were getting back from our manufacturers were way too high!
Another issue with the proposed design was partial flocking. The purpose of flocking a hanger is to have felt-like material on the outer surface, causing more friction, holding the garments in place. QDS originally thought that not flocking the whole hanger and only having the felt material in spots where the hanger needed it most would reduce the price tremendously, but it did not. The operations team also learned that the production time for this hanger system would be much longer than anticipated. All of this feedback was given to our design team, and they went back to the drawing board.
After thinking it over at length, the design team felt like this product had become overcomplicated and strayed too far from Tracie’s original prototype. We communicated our manufacturing issues with Tracie, and she was more than happy to help us. The design team sent prototypes to her for review. Because of her extensive input, we created a final design that would be faster to produce, lower material costs, and still offer the best solution to hanging a wrinkle-free halter top or dress.

THOR
When our engineering team examined the design for Thor, they found an issue with the architecture of the product. The proposed design incorporated a snow brush with nylon bristles. Under testing, this snow brush feature did not match up to the rest of the product. In every user-scenerio tested, a back-and-forth motion was used for scraping, like a plow. With a snow brush, the user would apply a sweeping motion to remove the snow.

Sweeping and plowing were two very different motions, and the engineers did not feel the product’s orientation was cohesive enough to include both motions. They decided to maintain a synchronous snow dozing motion and replaced the brush bristles with a sturdy, flexible rubber blade. The blade removed snow by pushing it away, off of the car, so the same effect was achieved with a more compatible motion. The trapezoidal shape created more surface area which could plow away more snow in one go. One of the unintentional advantages of using this type of rubber blade is that it also acts as a squeegee for wiping away water from the back or side windows, which the bristles would not have been able to do. This added even more value to this updated design!



22 Comments
justin | 11/09/2011 2:29 PM
Interesting and educational. Great to see how much attention you are paying to details in the production phases. Thanks for sharing.
Clinton | 11/09/2011 3:16 PM
I’m so happy with Tracie’s involvement in the Countor problem solving, I could faint!
…or maybe I need another cup of coffee. JK
Great job with both products. Great job keeping the inventor feeling like the inventor!
d | 11/09/2011 3:37 PM
Flocking A Good Job!
J.Andre. | 11/09/2011 3:46 PM
I highly appreciate hearing these things before finding them out on my own! Thanks a lot for the update!!!!!!!!!!!
Ken Somerby | 11/09/2011 4:08 PM
Both products look much better now…..
M Cavada | 11/09/2011 4:27 PM
The elimination of the brush is a major mistake.
Pennsylvania now requires snow to be completely removed from your vehicle’s hood, roof and trunk to prevent snow/ice blow off which have caused fatal accidents. I think the brush needs to stay. Most will not want to scrape snow off any painted surface of their cars.
Imants | 11/09/2011 4:48 PM
Brush should have been made much thicker not eliminated altogether.
anonymous user | 11/09/2011 7:00 PM
Contour has the same problem that all the other slim hangers do. The hanger for the closet rod is too small for anything but new, wire rack closet systems. I had to go back to plastic and wood hangers to accommodate the unchangeable rod in my closet when I moved.
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College kids & renters with the more durable 2″ diameter hanging rods won’t be able to use these. There goes your target market!
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THOR is far to narrow to be effective in normal snow removal. And you have to brush jagged ice with bristles, to uncover it and safely remove it. Otherwise, you can crack the glass. The rubber part can get shredded by ice, just like wiper blades. THINK PEOPLE!
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Thor should be 6-8″ wide and have THICK, stiff bristles with just a little bend to them. It will last for years. I don’t see this selling to anyone who has to clear a car more than once. There are $3.99 ones that will do a better job, widely available.
anonymous user | 11/09/2011 7:03 PM
And the Contour flocking — did you get the one that doesn’t scrape off and leaves lint spots on the clother? Some flocking causes abrasion and pilling where the clothing is pulled off the hanger. The ones I got at BBB are black and leave black lint spots that are hard to remove, visible from the outside of light clothing.
d | 11/09/2011 7:26 PM
I just realized there is no brush on Thor. I’ve lived in Iowa and Alaska. You need a brush.
passengerv | 11/09/2011 7:30 PM
I want and need a brush i am cancelling my presale order, you need a brush for side mirrors that space between the hood and the windshield, too bad this was one presale i truly wanted
passengerv | 11/09/2011 9:58 PM
without the brush i am cancelling my pre-order.
Ken Daniels | 11/10/2011 1:34 PM
Glad to see this sort of information being shared. A few unmentioned bits I’d be interested to have clarified: did they eliminate flocking altogether on Contour, and did they ditch the extending arm on Thor?
Not worried about no flocking since this type of clothing is being hung by its straps, but I think I agree that a snow removal device needs a brush. Even if the “blade” doesn’t scratch paint there will be a strong mental resistance to believing that. Maybe just converting the solid piece into one with short, fat fingers would overcome that by seeming a hybrid?
shirley | 11/10/2011 2:06 PM
The blade on Thor will be made of a sturdy but flexible rubber. I’ve updated the language in this post to clarify that. This material will not scratch glass and be able to remove loose snow using a forward plowing AND pulling towards yourself scooping motion. People will actually be able to remove way more snow without having to lean over their cars and getting snow all over themselves.
I’ll be sure to update product copy to convey all this. Just waiting on new images to get the product page up to speed.
Imants | 11/10/2011 5:24 PM
Shirley, flexible rubber can’t replace brush. How about cleaning between mirror and doors, any other narrow places? Only brush can reach everywhere.
M Cavada | 11/10/2011 7:36 PM
Compromise with us and place a brush on the other end.
This shows how important it is to keep the community more involved throughout product development.
d | 11/10/2011 9:18 PM
a brush is a necessitato
TheAphidAtrocity | 11/11/2011 12:35 PM
I agree about needing the brush. When I first saw this product I thought it would be nice if the head could rotate (and lock into place) so that the brush could be inline with the hand for the ability to “sweep” the snow.
Just a thought.
J.Andre. | 11/11/2011 3:25 PM
i’m not so convinced that a brush is necessary…. but i hope that Q tests this out before manufacturing.
i’m not a fan of brushing the car body…. it scratches the clear coat of the car paint.
Brandon Craven | 11/11/2011 6:10 PM
I want it to shoooot lightningggg!
Biler0 | 11/12/2011 5:22 AM
Brush bristles or silicone plow…who cares as long as it works! Hope it makes it out the door before the snow starts falling here in NYC!
shirley | 11/14/2011 4:43 PM
The decision to change was based on tons of testing, which we describe in the blog post. It’s in our best interests to make the best product possible, so I understand where the comments are coming from. Please trust that we’ve made this decision with that same goal in mind. Once you see Thor in person, you’ll totally get it!