So about those funky account balances some of you are seeing…
Don’t worry. You’ve got nothing to freak out about.
Here’s what’s causing some of the discrepancies:
Higher Available Balances – From now on, we’re requiring credit card information for all pre-order commitments, and we are no longer automatically deducting the amount of your purchase from your available balance. This is a headache that was raised often by community members, and we’re glad to have fixed it up for you.
Lower “Potential Earnings” (Pending Balances) – On the back end, we changed the way that pre-order commitments are logged in our accounting system. This affected the way that information was streamed to your Account Balance pages, but it didn’t affect how much you’ve “potentially” earned. We’ll working on fixing that code so that your potential earnings are more accurate.
Oh yeah, we also changed the terminology from “Pending Balance” to “Potential Earnings” to drive home the point that these earnings are just estimates, and may change after pre-order commitments are confirmed.
Once again: your potential earnings/pending balances are still intact! They’re just hiding, and they’ll come back soon.
7 Comments
Samuel | 10/22/2010 4:44 PM
A question about the presale change: I had committed to Bucket Buddy before with some of the money in my account. Am I still committed with money from my account or do I need to re-commit with a credit card?
Kaari | 10/23/2010 3:05 PM
Did you send an e-mail to the people telling them about the change in pre-sales now requiring credit card? Can they still choose to use their influence balance to buy pre-sale or is credit card mandatory from now on? If credit card is required, how many pre-sales were lost due to this change? When is the credit card going to get charged for the presale, is it when the presale target is met, or is it when you confirm your presale or is it when it actually ships?
kaari | 10/23/2010 3:07 PM
I take it that pre-order is the same as pre-sale?
Jo | 10/24/2010 2:09 AM
Sorry, but Quirky gets worse
Susan Herasimuk | 10/25/2010 2:27 PM
I didn’t have a butt-load of money there but how soon will my potential earnings/pending balances show up again? Thanks!
mvdude | 10/25/2010 9:12 PM
Here’s a shocking idea: how about testing your code before putting it into the production environment?
Kaari | 10/26/2010 10:27 PM
Is there an ETA when this issue is going to be solved?