We’ve run across a few issues with our mass-production run of the split stick. We’ve been back and forth with our manufacturer over the past few days identifying issues, and working to resolved them quickly.
Known issues:
-The slider nub, in some cases becomes dislodged from what is supposed to be a one way snap. (due to poor tolerancing)
-In a few cases- The spring mechanism has varying rigidity and can get stuck. Making it quite difficult to slide from side to site, and often causing issue number one (above)
This is a huge disappointment to us, and split sticks factory is taking full responsibility for the poor consistency. They have already fixed these issues and are in the process of re-producing the units and getting us a fresh batch.
That said, we are also taking full responsibility, and have worked diligently with those who have sent notes to tiny dino regarding their split stick to have a replacement overnighted to them free of charge.
As i said before, we’re working hard at this and this product will get the justice it deserved. Anyone unhappy with their first production run unit shouldn’t worry– just send us a note and we’ll get you all fixed up.
One further note- as a result of this issue, we’ve implemented a process with a 3rd party Quality Assurance company which is on the ground at our factories testing 100% of the new units being produced both for split stick, and the others which are due out in just a few weeks.
6 Comments
manny | 10/19/2009 2:59 PM
Wouldn’t have these problems in the first place if you just stuck to good old U.S. labor.
October | 10/19/2009 3:00 PM
So when will Split Stick 2.0 be available for shipping?
Jeff Scholen | 10/19/2009 3:33 PM
Quality control problems are not an “import only” problem. Plenty of US companies don’t get these things worked out the first time around unless their is strict oversite on the front end of the design process to ensure adequate design transfer to manufacturing. Having a 3rd party inspector is a good first step, but 100% inspection will be expensive in the long run. Cudo’s to Quirky for taking this step at their expense, but you guys need to hire a Supplier Quality Engineer to help you get design transfer right the first time and use the 3rd party inspector to spot check shipments before they leave the country of origin.
dtfgator | 10/19/2009 5:54 PM
I also noticed the USB male end itself was too thick for my USB ports. Although it fits, it bends the other side of the connector (in the computer) up, and takes way to much effort to insert.
Was this issue also addressed?
-Davis
dtfgator | 10/19/2009 8:15 PM
Will the replacement be the new, fixed version or the one that breaks?
Tom | 10/21/2009 1:57 PM
Ben, are you going to pay the people on NameThis? Your response has been nothing but pathetic.