Mon, Oct 19 2009
By
ben kaufman at 1:27 pm
We’ve run across a few issues with our mass-production run of the split stick. We’ve been back and forth with our manufacturer over the past few days identifying issues, and working to resolved them quickly.
Known issues:
-The slider nub, in some cases becomes dislodged from what is supposed to be a one way snap. (due to poor tolerancing)
-In a few cases- The spring mechanism has varying rigidity and can get stuck. Making it quite difficult to slide from side to site, and often causing issue number one (above)
This is a huge disappointment to us, and split sticks factory is taking full responsibility for the poor consistency. They have already fixed these issues and are in the process of re-producing the units and getting us a fresh batch.
That said, we are also taking full responsibility, and have worked diligently with those who have sent notes to tiny dino regarding their split stick to have a replacement overnighted to them free of charge.
As i said before, we’re working hard at this and this product will get the justice it deserved. Anyone unhappy with their first production run unit shouldn’t worry– just send us a note and we’ll get you all fixed up.
One further note- as a result of this issue, we’ve implemented a process with a 3rd party Quality Assurance company which is on the ground at our factories testing 100% of the new units being produced both for split stick, and the others which are due out in just a few weeks.